UK Slimming Club Ltd – Shipping Policy
At UK Slimming Club Ltd, we are committed to ensuring your medications and products are delivered safely, securely, and promptly. All deliveries are made in discreet packaging for your privacy.
Dispatch & Delivery Times
– Orders are typically reviewed and processed within 24 working hours of approval (excluding weekends and public holidays).
– Dispensing cut-off times are 2:30pm Monday–Friday. Orders approved after this time will be dispatched the following working day.
– We aim to deliver medications within 48 hours of dispatch, but please note this is not a guaranteed next-day service due to the prescribing process.
Delivery Options & Fees
– UK Mainland (Weekday Delivery): £9.50 (usually next day once dispatched).
– UK Mainland (Saturday Delivery): £12.50 (must be booked by Friday 10am, excludes Good Friday).
Tracking
– Once dispatched, you will receive tracking details directly from Royal Mail or DPD.
– DPD provides an added layer of security with a unique PIN code sent via SMS/email, which must be provided upon delivery.
– “Leave with neighbour” or “leave safe” options are not available due to the nature of the products.
Failed Delivery
– If no one is available, Royal Mail will attempt re-delivery on the next working day, or you may collect from your local Post Office.
– DPD will attempt delivery over 2 consecutive days. If unsuccessful, the parcel will be returned and a second delivery charge of £11.95 will apply.
– If an item is uncollected after 14 days, it will be returned and securely destroyed. No replacement or refund will be issued.
Refused or Compromised Deliveries
– If a delivery is refused or a parcel is returned due to a compromised address, it will be securely destroyed and no refund issued.
– We may require an alternative delivery address if repeated issues occur.
Important Notes
– Public holidays may affect delivery times. Please allow extra time around these periods.
– Delivery addresses cannot be changed once the order is in transit.
– Due to legal and safety regulations, returns or exchanges of medication are not accepted. All sales are final.
Questions or Assistance
For any concerns regarding your delivery, please contact our support team at info@ukslimmingclub.co.uk and we will investigate promptly.